2. You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday.

Write a letter to the manager of the travel agency. In your letter,

• say about the holiday and where you stay

• mention why you are unhappy about the hotel where you stayed

• say what you would like the travel agency to do

  Dear Sir or Madam,

  I understand that no business likes to hear these kinds of things from their customers, but sometimes, we just can not help but complain about the poor or bad service. I am not too happy about the hotel that you booked for me recently. The name of the Hotel was “Concordia Hotel”, located in the city of Lisbon, and I was supposed to stay there from 5th to 9th June, to enjoy my new year’s holiday that was arranged by you. Unfortunately, I had to check out of the hotel after spending only two nights there because of some unpleasant experience. First of all, I did not find the hotel rooms to be clean enough for the prices I paid. It had a bad odour that made me irritated as long as I stayed there. Moreover, the hotel did not offer me any free shuttle service anywhere in the city even though that is exactly what I was told.

  I did not get the services that I was promised by your travel agency. So, it is only fair that I get a full refund of the money that I paid for the hotel charges. I hope to hear from you soon regarding this.

  Yours faithfully,

  Freddy Noble