85.Describe a problem you had while shopping online

You should say:

what you bought

when it happened

what problem you had

how you felt about the experience

sample answer-

This happened to me last year. I ordered a book online as a birthday gift for my sister. Her birthday was the next day, so I needed the book to arrive on time. The price on the website was 800 pesos, which seemed fair, so I placed the order using cash on delivery. But when the delivery guy came, he gave me a receipt for 1,600 pesos, double the amount. I was really surprised and showed him the price on the website, but he said he was just the courier and couldn't do anything. I immediately tried calling the store's customer service, but no one picked up. I even sent them a message, but I didn't get a reply. At that point, I had to make a choice - either refuse the package and end up without a or pay the full amount and sort things ou later. Since I really didn't want to disappoint my sister, I decided to pay. I knew she w be happy with the book, so that was the most important thing for me at the time. Right after that, I contacted the online store's customer service. They said they would investigate the issue and get back to me in 3 to 5 days. I waited, but no one followed up. So I contacted them again, and this time they said it was probably a system error. They promised to refund the extra amount, but it took weeks and a lot of emails to finally get part of my money back. It was a stressful experience, and now I' careful when ordering online. I only use trusted websites and always double-check if the * price is final, especially when using cash delivery.